Showing posts with label Jaime Fitzgerald. Show all posts
Showing posts with label Jaime Fitzgerald. Show all posts

Monday, August 12, 2013

Big Data Meets the Cloud (Post 2 of 5)

Big Data Meets the Cloud: Takeaways Pt 2 
(see the first article in the series, Big Data Explosion in the Cloud)

Imagine you are a marketing executive at a large retailer. How do you know who to target, when to target them, and what products they want to buy? Now imagine you know everything each customer has purchased, when they purchased it and even have a solid understanding of why. You have millions and millions of data points profiling your customers, giving you the opportunity to individually target each one – you could send the recent graduate a coupon for hampers, the new mom an e-mail about baby food.

Sounds good, and it’s possible with today’s technology, data and analytic innovation, but getting to this enviable potential requires navigation of numerous options (to use cloud or not? What platform? Data? Methods?). With so much information available, what do you do first? How do you turn this data into an actionable solution, and what are the tools you need to do it?

By Carmen Augustine -- August 12, 2013

Big Data itself is a relatively new phenomenon – the term has become synonymous with the recent explosion in the size, diversity and spread of both creation and processing of available data – which often requires new approaches to data storage and processing. Now that technology has been developed to take advantage of big data in cloud architecture platforms, the question is: how do we make use of what we’ve built? Who can benefit, and to what degree does the cloud democratize big data?


In last week’s article, The Big Data Explosion Meets the Cloud, I introduced the growing role of Big Data in the business world and how cloud computing platforms have changed the shape of the industry. This week, I’ll take a deeper dive into trends in the industry, innovations on the horizon and opportunities for improvement. Read on to discover the insights I absorbed from the front row of the New York Technology Council’s June 26th live panel event “The Big Data Explosion: How to Process, Analyze and Visualize in the Cloud”!
  • Scott Rose of Think Big was an advocate of using big data to cultivate more innovation and increase the focus of teams on innovative work, as opposed to day-to-day work keeping the lights on:
    • “[Benefit] is only limited by the imagination of the organization…I’d be hard pressed to look at an organization in any industry that can’t benefit.”
    • Mr. Rose added that in practice about 80-90% of information management budgets go towards ETL while only 10% go toward innovation – a ratio that should be flipped.
  • Stuart Sim of PlaceIQ agreed that big data infrastructure has opened the door to creative business model restructuring, but cautioned that with big data comes big data processing:
    • Imagine an advertising campaign that can take real time consumer data and spit out a custom-tailored advertisement.
    • Though he has experienced the incredible power of real time data collection, he was quick to note that it isn’t always the most effective solution, echoing Mr. Rose’s woes about implementation of big data systems.
    • “The biggest challenge around big data is assembling meaningful data you can do the science on. I spend an awfully large chunk of my time making sure data is not mangled.” 
    • It’s not simply a matter of collecting petabytes of consumer data – you have to know what to look for to capitalize on this data.
  • Edouard Servan-Schreiber of 10gen, who had extensive experience with predictive modeling before becoming a MongoDB specialist, agreed that data cleansing is an unfortunate fact of life but agreed that despite this necessity big data is a platform for innovation:        
    • “To me it's just, ‘we won't resolve this, we'll just manage how much we want to clean [the data] before we use it’.”
    • “Everything is so heavy to move, when these big organizations are trying to do anything, there is an enormous amount of data processing to do what seems like a trivial thing.”
    • Cleaning and sorting through data will always be a part of the equation – in some ways there’s no way around that reality
    • Despite the drawbacks, it may be worth the rigorous processing – Mr. Servan-Schreiber asserted that he could use data alone to predict if someone was falling in love
When refining the incredible potential stored in big data, it’s important to think about what you need, where it comes from and what it will take to turn that data into an asset – by keeping the end goal in mind, it’s easier to go from data to dollars focusing on innovating solutions rather than wading through an ocean of data.

Friday, March 22, 2013

Data to Dollars™ Framework + Methodology - The Book

Jaime Fitzgerald

Save space on your bookshelf, desk, and kindle for The Data to Dollars™ Value Chain:   A Practical Guide to Successful Analytics Projects

Last year Jaime Fitzgerald agreed to write a book based on the methodology used by Fitzgerald Analytics, the consultancy he founded nearly 8 years ago.  The book will be published by Elsevier, under their Morgan Kaufmann imprint.

Fitzgerald's framework (The Data to Dollars Value Chain™) and the associated methodology and toolkit brings structure and efficiency to the messy work of turning data into results, helping teams plan and execute more successful projects.   Keep reading for an introduction to the book what makes it unique.

Abstract:

For many organizations, data has become the ultimate intangible asset.  In raw form, it is useless, yet when used well it becomes priceless.   This book is about the practical, specific, step-by-step process by which data is transformed into concrete value for organizations of all sizes and types.

Unfortunately, relatively few analytics projects, teams, and technology investments achieve their full potential.  When analytics projects go well, the results are extraordinary.  Existing businesses have transformed themselves using analytics, new businesses models have been built on analytics and innovators are using analytics to achieve social goals including saving lives, improving healthcare, and empowering the poor.  Unfortunately, the “dirty secret” is that most analytics projects fail to achieve their potential.
  
This book is a practical guide to creating successful analytics projects, teams, and ongoing initiatives.  It contains all the components of the process, methods, and templates used by Fitzgerald Analytics to help dozens of clients unlock millions of dollars in results.  The benefit of the approach we share in this book is to “reduce the barrier to benefit” from analytics, enabling teams to get more from their analytics effort despite inevitable constraints in budgets, staff talent and experience, knowledge, data quality and availability, and even political barriers within organizations.

Unique Features of the Book:

1.   Unique Framework Addressing a Critical Barrier.  Unlike most books which focus on one or more parts of journey from raw data to concrete results, this book provides map to the entire trip.  What we call the Data to Dollars™ Value Chain is a complex, cross-functional process involving hundreds of steps.  Without a structured framework, roadmap, and toolkit, many analytic efforts fail.  Our framework helps executives, practitioners, and stakeholders from all departments identify opportunities, decide how to capitalize on them, plan, collaborate, execute, and repeat.

2.   Practical Knowledge You Can Use:  This book is not focused on narrative, storytelling, or inspiring case studies.  Instead, it is focused on transferring knowledge the reader can use to improve their own projects, careers, and organizations by using data, analytics, and technology to enhance results. 

3.   Practical Tools and Processes:  The books contents and associated templates will make it unusually feasible for readers to apply our framework, use the methodologies, and adopt the process we share in the book.  The book will make this easier by including illustrated processes, customizable templates, and detailed instructions, both in the book and via electronic files which will accompany the book.

4.   Useful to organizations regardless of size, sector, or geography.   The concepts, best practices, methodologies, and templates in this book can be used by organizations across society, including small and large businesses, government, health care, domestic non-profits, social-entrepreneurs, and international NGOs.  This is possible because while goals and resources vary, our structured process allows better planning and execution for any goal, as long as the organization knows what their goals are.


Monday, March 18, 2013

Neil Raden on Business Intelligence, Tony Baer on Big Data + Convergence

Business Intelligence ROI Remains Elusive; A next-generation approach to “ease of use” may hold the answer

On March 6th, 2013 the Fitzgerald Analytics team attended the quarterly symposium of the TDWI NYC Tri-State Chapter.  The keynote presenter was Neil Raden, founder of CEO of Hired Brains Research and author of a leading book on decision management: Smart Enough Systems: How to Deliver Competitive Advantage by Automating Hidden Decisions.

For decades, Business Intelligence has been seen as both an essential and sometimes disappointing area of technology investment. Billions of dollars have been invested in presenting insights to business managers, but frequently the ROI has been soft and difficult to measure.
Neil Raden has long been concerned about the fact that usage rates for large-sale BI systems has “stalled at 10 to 20 percent of users, depending on which survey you believe.”
Of course BI will survive, but Raden said “we may not recognize it ... the need to analyze and use data will not go away, but BI will be part of a 'decision management continuum' incorporating predictive modeling, machine learning, natural language processing, business rules, traditional BI, visualization, and collaboration capabilities.”
Neil's talk focused on these questions:
∎ Why do many Business Intelligence implementations fail to achieve their potential?
∎ Will a broader definition of the concept enable better results?
∎ How can you optimize BI systems when you are not in complete control?
∎ What best practices and case studies are most instructive?

ROI on Business Intelligence - Neil Raden on Next-Generation "Ease of Use"  
Neil Raden is CEO and Principle Analyst at Hired Brains Research. He is a long-time practitioner, well-known author and consultant focused on data warehousing, Business Intelligence, analytics, big data, and decision sciences. He is the author of "Smart (Enough) Systems,” together with James Taylor. This book focuses on decision automation for optimizing practical business decisions. A favorite topic for Mr. Raden has been how to integrate strategy, planning, management and execution as the tools to achieve optimum decision making.
Neil Raden's talk was followed by a presentation by Tony Baer of Ovum Research entitled " Making Big Data Manageable: Getting Better Results by Managing Big Data Quality"
Intersecting with Neil Raden's keynote, Mr Baer asked “what does it take to turn the promise of Big Data into tangible results?”  Big opportunities to benefit from new technology have come and gone, yet the consistent challenge has been translating new potential into concrete benefits.  Mr. Baer shared a practical perspective on making big data manageable by understanding key challenges you must overcome to leverage big data, especially the unique data quality issues the Big Data sources introduce.
Mr. Baer also shared his insight that while Business Intelligence and Big Data are viewed and managed separately, in reality "Big Data and Business Intelligence must converge." Big Data needs to be approached with "less of a silo mentality," and so does Business Intelligence.

Tony Baer - Big Data and Business Intelligence Must Converge
  1.  
Jaime Fitzgerald, Founder and Managing Director at Fitzgerald Analytics, served on the Board of Directors of the TDWI NYC Chapter, and helped organize the event.



Wednesday, September 5, 2012

Big Data Symposium from TDWI - October 3rd in NYC


Join us for the latest event of the Tri-State NY/NJ/CT Chapter of the Data Warehousing Insitute


For a Symposium Entitled: “Big Data. Social Media”
What’s Real and Worth Learning About?
October 3rd, 2012 8:30 AM – 12:00 PM
Information Builders, Two Penn Plaza, New York City
Event Description Follows:

How are companies using Big Data and Social Media to transform their industry?
Big Data.  Social Media.  What’s real and worth learning about … what is breathless hype?  What's in it for me?  What's the best way to start?  How do I start?
Join the NYC Tri-State TDWI Chapter in Midtown Manhattan on October 3rd to find out.  Register here.
Interest in Big Data has surged in recent years, as new data sources, methods, and technologies expand the frontier of how data can be used.  Yet because the topic is so new, developing a road map to unlock the benefits of Big Data can be a daunting task.
Key questions include:
•               How do we justify, and maximize ROI on our investment in Big Data initiatives?
•               What types of Big Data are most important for our business?
•               When is Social Media data valuable?  How do we decide how to use it?
•               How do we manage Big Data assets in tandem with traditional data assets?
•               What technologies should we use, and how do we fit these into our existing IT stack?
Join us on October 3rd for a practical discussion of Big Data in general, and Social Media data specifically.

KEYNOTE SPEAKER
Glenn Peipert – KPMG BI Practice Director contributing to the planning, growth, leading practices, methodologies, and talent management of both the Information Management and SAP practice. Strategically focused on IT enablement and strategy, transformation, business process improvement, application development, packaged Application implementation, Business Intelligence, Data Warehousing, Information Management, Program Management and Governance. Strong focus on strategic planning through execution and oversight – current/future state, roadmap, budgeting, resourcing, and planning. Strong expertise in financial services (banking, insurance, capital markets), consumer products, pharmaceutical (Life Sciences), entertainment, and publishing.  Founder, Conversion Services International


CASE HISTORY & PRACTITIONER DISCUSSION
A discussion of practical examples, lessons learned, and key success factors will follow.  We will be joined by guests with practical experience unlocking value from Big Data assets.  Drawing from their experience, they will share use-cases, lessons learned, and best practices in areas such as:
1.     Big-data technology:  where to start?  How to setup your first Hadoop cluster?  What other technologies make the transition easier?
2.     Data Visualization:  how and when does it help increase ROI on Big Data initiatives?
3.     The Human Dimension:  what best practices improve the ability of leaders, teams, and individuals to get practical results from Big Data projects?

Confirmed case study participants will include:

Alex Hasha, Chief Data Scientist, Bundle.com (a joint venture between Citi, Microsoft, & Morningstar)

Alexander Hasha is the lead Data Scientist at Bundle.com, the definitive source for information on how people spend, save, and invest their money. Alex is responsible for everything data-related -- from data architecture to MDM to assuring the accuracy of day-to-day statistical analysis. With his team he converts data from diverse sources, including Citigroup, the US Department of Labor, and other third parties, into unique insights available nowhere else. Bundle Corporation is an innovative joint venture of Citi, Morningstar, and MSN Money, and operates the website www.bundle.com. Prior to joining Bundle, Alex worked in analytic modeling at Citigroup in the company's mortgage division, where he also wrote articles for publication. He is a graduate of M.I.T. and earned his Ph.D. in mathematics from NYU's Courant Institute. He also holds an advanced certificate in mathematics from Cambridge University.

Lee Feinberg, Founder of DecisionViz.

Lee is the Founder of DecisionViz, a management consultancy that helps companies “escape the legacy of reporting data by transforming complex data into simple pictures for making decisions.”  He is also the expert author of the BeyeNETWORK channel
“HD Visualization – Driving BI & Analytics”

Ten years ago, working with companies generating large amounts of Internet data, Lee realized that visualization would be a disruptive capability. Clients have used his Decision Visualization™ business strategy and DRAW-ON™ visualization services to make data actionable. Industry leaders frequently ask Lee to address domestic and international audiences, most recently including O'Reilly Media Strata, Tableau Software European and North American Customer Conferences, CBS Interactive, and WARC.  He served on Tableau Software's customer advisory board and is the founder of the NJ and NY Tableau Software User Groups. 

Prior to founding DecisionViz, Lee joined Nokia in 2009 with the vision of “making data a part of every conversation.” His team launched data visualization services, providing 1000+ employees access to dashboards and analysis, under the credo "running business intelligence like a business." At Razorfish, Lee established an analytics management practice for the Ford Motor Company. At Digitas, Lee served on IBM’s corporate task force to define online metrics standards and introduced early interactive visualization technology.  Lee received a B.S. and M.S. from Cornell University and holds a U.S. Patent for a PC-telephone interface.  He is a member of the Cornell Entrepreneur Network and the Sandler Sales Institute.  

REGISTRATION
The seminar is open to all business, analytics and information technology managers, with an interest in Business Intelligence, Data Warehousing, Analytics and Healthcare.  There is no fee to attend our program, although pre-registration is required.  Visit the TDWI Chapter Registration Link  or the NYC Tri-State Area Chapter page to register.

We look forward to seeing you there!

Vice-President, TDWI, NY-NJ-CT Region
Member, Board of Directors

Wednesday, August 10, 2011

More Profitable Analytics Projects via Simplifying Methodologies - Join me at the Financial Services Symposium August 18th

The gigantic potential of analytics has generated a mountain of hype and a cacophony of buzz. Unfortunately, the more buzz in your ears, the less likely YOUR analytics project will hit pay dirt. My specialty is solving this problem for clients, and next week I'll share my approach at the Financial Services Symposium (details below...)


RX for More Successful Analytics Projects: Simplify from Jaime Fitzgerald on Vimeo.


The hype around analytics leads to more complexity and less clarity. Technology vendors, service providers, and even colleagues lead each other to believe that the more advanced your analytic methods, the better your results.

This tends to obscure a relatively simple goal: making better use of existing information to achieve our goals.

In my Keynote Presentation at the Financial Services Symposium, and off-stage throughout the day, I will be sharing my methodology for getting results in analytics. These methods have helped me unlock millions of dollars for clients… but are free with admission when you attend next week.

Sincerely,
Jaime Fitzgerald
President and Founder
Fitzgerald Analytics

Monday, July 11, 2011

Turning Data to Dollars™ in Financial Services: Business Analytics and the Five Key Profit Engines in Financial Services

How can financial services firms boost profitability and market share, and still cut costs? By transforming customer, product, and performance data into insights that assess the risk, outcomes, and probability of business decisions.

Data captured by financial institutions is loaded with potential. But using it to look into your business future, and to forecast what will happen next, requires the application of segmentation, visualization, and dashboard technologies.

Join Information Builders, and Jaime Fitzgerald, founder and CEO of Fitzgerald Analytics, to hear about how business analytics can turn Data to Dollars™ by making information your most important asset, pushing you ahead of your competition. Jaime will provide the road map that plots a quicker, more reliable course to analytical maturity, and will also discuss the Five Key Profit Engines in Financial Services.
Register Now!
Lunch is free but seating is limited, so reserve your spot today. Registration is subject to qualification.

Special meal requests (e.g., vegetarian, kosher, etc.) can be accommodated with prior notification. Contact us to make arrangements.

Tuesday, April 26, 2011

Defining my Mission in Professional Life

At the start of the keynote presentation on "Analytics in Financial Services" w/ TDWI and the NY Tech Council on March 30th, I needed to introduce myself to nearly 200 strangers without wasting their precious time.  It was necessary to articulate succinctly my "mission in professional life"



My professional mission: "to find and unlock opportunities for clients via data, technology, processes, and the ever-crucial role of people."

Thursday, March 24, 2011

About the Panelists – Practical Stories from the Trenches

At the event on March 30th, we will make financial services analytics more accessible, actionable, practical and doable.


Our goal is to share more based on my experience and on the experience of analysts in the trenches…with the help of the other panelists:

Preview of Analytics in Financial Services (March 30th Event w/ TDWI and NY Tech Council)

On March 30th, at TDWI’s Tri-State Area Chapter  seminar, I’ll be giving the keynote address to discuss how analytics can be practically used to make better business decisions.   This theme in my speech, practical uses of analytics, I feel, captures the essence of this event – a different type of analytics event – it’s focused on giving the audience practical takeaways they can use to improve results at their job and build their career further.

Analytics in Financial Services: A Competitive Imperative

Preview of Analytics in Financial Services

On March 30th, at TDWI’s Tri-State Area Chapter  seminar, I’ll be giving the keynote address to discuss how analytics can be practically used to make better business decisions.   This theme in my speech, practical uses of analytics, I feel, captures the essence of this event – a different type of analytics event – it’s focused on giving the audience practical takeaways they can use to improve results at their job and build their career further.

About the Panelists – Practical Stories from the Trenches

Our goal is to share more based on my experience and on the experience of analysts in the trenches…. goal is to share practical insights…I will do this with the help of the other panelists:
  • John Ruda of TDAI has been able to better predict and sense if a customer is less satisfied and may leave…being able to sense this early has allowed TDA to save millions of dollars
  • Denis Mrkva, of Hartford Insurance Company, he’ll be talking about how they built a tool to substantially improve impact of marketing investments targeting consumers across a variety of channels
Overall, we will try to make financial services analytics more accessible, actionable, practical and doable.

So much Information, So Little Practical Analytics that “Works”

The bottom line when discussing analytics is that when it works, it can add huge value; however in the world of analytics there is a deluge of information, technology and analytic options – so much so that I’ve noticed a pervasive frustration in the business community that analytics solutions do not work smoothly or often enough.   Together with the TDWI, New York Technology Council, and event sponsors, we’re going to take a step toward fixing this problem.  In my keynote, and in this event, we’ll try and bridge the gap between the awesome potential of analytics and the complexity of figuring out how to realize that potential.  

We will discuss the key drivers of results in a number of key business models in financial services, and we will be clear about the decisions we need to make to improve results in these business models, without overcomplicating the analysis.  We will share with you a simpler way to translate a business decision that needs to be made into an analytics method that is fit with purpose…in the trenches practitioners have figured this out but there’s not a lot of sharing of how to best do this…our goal is to share more…based on real experiences of myself and others.

Benefits to Attendees Interested in Analytics

While this event is a financial services event, it can be useful for those not in financial services.  We’ll be using a set of universal frameworks to distill business models, find points of opportunity and choose the best way to address this opportunity via analytics; these frameworks can be applied in any industry where high-stakes business decisions are made.  So if you’re interested in analytics, this is an ideal event for you.

Benefits to Students or Job Seekers

This is the perfect event for anyone who’s entering or aspires to enter the field of financial services (investment bankers, or financial services professional in retail, insurance, consumer banking, credit cards).   I guarantee you’ll walk away with practical takeaways you can use back in the office or to turbo-charge your career.

So much Information, So Little Practical Analytics that “Works”

The bottom line when discussing analytics is that when it works, it can add huge value; however in the world of analytics there is a deluge of information, technology and analytic options – so much so that I’ve noticed a pervasive frustration in the business community that analytics solutions do not work smoothly or often enough.   Together with the TDWI, New York Technology Council, and event sponsors, we’re going to take a step toward fixing this problem.  In my keynote, and in this event, we’ll try and bridge the gap between the awesome potential of analytics and the complexity of figuring out how to realize that potential.  

 Click here to register for this free event...


We will discuss the key drivers of results in a number of key business models in financial services, and we will be clear about the decisions we need to make to improve results in these business models, without overcomplicating the analysis.  We will share with you a simpler way to translate a business decision that needs to be made into an analytics method that is fit with purpose…in the trenches practitioners have figured this out but there’s not a lot of sharing of how to best do this…our goal is to share more…based on real experiences of myself and others.

Interested in Analytics? Our March 30th Event is for You

While this event is a financial services event, it can be useful for those not in financial services.
We’ll be using a set of universal frameworks to distill business models, find points of opportunity and choose the best way to address this opportunity via analytics; these frameworks can be applied in any industry where high-stakes business decisions are made.  So if you’re interested in analytics, this is an ideal event for you.

March 30 TDWI Event in NYC: Benefits to Students + Job Seekers

This is the perfect event for anyone who’s entering or aspires to enter the field of financial services (investment bankers, or financial services professional in retail, insurance, consumer banking, credit cards).


You’ll walk away with practical takeaways you can use back in the office or to turbo-charge your career.

Video Preview of Next Week's event on Analytics in Financial Services

To register for this free event, Co-Produced by The Data Warehousing Institute and the New York Technology Council, click here.



To register for this free event, Co-Produced by The Data Warehousing Institute and the New York Technology Council, click here.

Tuesday, March 22, 2011

Join Us on March 30th!

Analytics in Financial Services: A Competitive Imperative
Wednesday, March 30th, 2011
8:30am-12:00pm

The New Yorker Hotel
481 8th Avenue
New York, NY 10001

Free! To Register: Click Here

Jaime Fitzgerald will be delivering the keynote at this conference emphasizing practical take-aways.

The financial services industry is inherently data-driven. In recent years, our ability to store, retrieve and analyze massive volumes of data has exploded, creating new opportunities as well as new challenges. Investment banks, retail financial services firms, and insurance companies are at the forefront of this data revolution.

How are Wall Street innovators using analytics to compete and succeed? What tools and tactics do they use to turn data into value? What are the pitfalls and cautionary tales associated with data-driven tools, techniques, and technologies?

At this half-day joint event of the New York Technology Council and The Data Warehouse Institute (TDWI) Tri-State Area Chapter, our keynote speaker and industry panelists will explore this topic.

On top of this content, the event will be a great networking event -- about 200 people have already registered!



Jaime Fitzgerald has additional video previews of this event up on his YouTube page.

Sunday, December 2, 2007

Analytics Career Paths: Still a Promising Road...

While many predictions about the impact of the internet on our lives have required "heavy edits" or revisions, this article about careers in analytics seems like it could have been written yesterday. The actual dateline? July 4th 2001. (The article focused especially on web analytics, but the thesis applies more broadly in both online, offline, and hybrid contexts.)

As I mentioned in a comment to the author, at Fitzgerald Analytics we feel as certain in 2007 as she was in 2001 regarding the growing demand for Analytic experience.

For job seekers who share our interest, and confidence, in the continued growth of the analytics career path, take a look at the Analytics Career Path at Fitzgerald Analytics :-). If I can be of further assistance on this topic, don't hesitate to contact me.

Signed,

Jaime Fitzgerald
President
Fitzgerald Analytics, Inc.
Visit us at http://www.fitzgeraldanalytics.com

Wednesday, November 28, 2007

Data Governance (Between Organizations)

The rules by which data from one source in integrated into another organization require thought, planning, and governance that goes well beyond what most organizations currently are capable of.

In this interesting post, author and fellow practitioner David Loshin comments further on this issue.

read more | digg story

Sunday, November 25, 2007

What If You Hired Only the Best People and Paid Them Like Superstars?

Moneyball tactics (generally speaking, analytics & fact-based decisions in the context of professional sports mgt) help teams improve their Return on Investment (ROI). But the size of the investment itself (including salaries, management....even the analysis itself!) still matters in the equation.

Cheers,

Jaime Fitzgerald
President
Fitzgerald Analytics, Inc.
Visit us at http://www.fitzgeraldanalytics.com