This week, I was delighted to receive invitations to speak this coming spring at both the AIIM International Conference & Expo and at Enterprise Data World. I’m excited about these opportunities to share real cases in the area of my passion: turning data into tangible results.
In late March, I’ll be presenting on “Knowledge Management for Analytic Professionals and Teams” at the AIIM International Conference & Expo @info360 in Washington, D.C. This annual event brings together thousands of technologists and business users to learn about and discuss the fast-changing landscape of information management -- and I’m excited to be a part of it!
Two weeks later, in the first week of April, I’ll be speaking for the second year in a row at Enterprise Data World in Chicago, Illinois, on the role data plays in customer experience. The title of my talk will be “Data-Driven Customer Satisfaction: The Link between Data Management, Balanced Scorecard, and Client Service Best Practices.” I’ll be sharing the stage with a long-time client, Zohar Swaine, Managing Director of Institutional Strategy and product at TD Ameritrade.
And just in case you’re interested, the slides from my presentation @ the 2010 Enterprise Data World conference, “Tales from a Master Data Management Transformation Roadtrip,” given with Art Garanich, Director of Information Technology at Bridgestone Firestone's Consumer Credit company, which provides private label credit cards for more than 5,000 retailers as part of the Bridgestone Firestone Corporation.
Besides sharing lessons learned while helping clients, these conferences are always a great opportunity to meet up with old friends and to learn from other thought leaders who are spearheading innovation in the data management space. I hope to see you there!
